Terms of Service

To use the Platform, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly update your account information if it changes
• Be at least 18 years old
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

As a customer, you agree to:

• Provide accurate descriptions of items submitted for service, including any special care instructions
• Make items available for pickup at the scheduled time and location
• Pay all charges, including service fees and any applicable taxes
• Inspect items upon delivery and report any issues within 48 hours
• Not submit prohibited items including items contaminated with hazardous materials, items with significant biological waste, or items that are illegal to possess

Residential pickup & delivery is priced per pound, at $2.45/lb, with a $45 order minimum. There is no fixed size to choose: we weigh your laundry after pickup and charge for the actual weight, and the $45 minimum still applies. Walk-in drop-off service is priced separately, by the pound, at $1.95/lb, and is weighed and priced after processing. All prices are in US dollars.

An order with no pickup and delivery selection (for example, a single per-piece item) is subject to a $45 order minimum.

Payment is processed through Stripe. When you place an order, your card is saved and validated. No amount is held or charged at that time.

Authorization to charge after service. When you place a pickup and delivery order, you authorize us to charge the payment method you saved for the cost of that order. We weigh your laundry once at our facility after pickup, and that weight sets the price: the measured weight in pounds times our per pound rate of $2.45/lb, with the $45 order minimum applying to every order, plus any per item services you added. This is a single charge for that one order, made after your laundry is weighed rather than when you book. You will receive an itemized receipt by email. We will not charge your saved payment method for anything else without your authorization.

The estimate you give when booking. The weight estimate you provide when you book is used for routing and planning only. It is not a quote, a price, or a limit on the amount we may charge. The price is set by the weight we measure at our facility.

Cancellation. You may cancel free of charge at any time before pickup. Because nothing is authorized or held when you book, a cancellation before pickup never reaches a charge.

New customers receive 20% off their first residential pickup and delivery order. The offer applies once per customer and once per phone number, requires a verified phone number and no previous orders with us, and is calculated on the wash and fold and bedding charges of that order. It does not combine with a referral discount: whichever of the two is larger is applied and the other is not. The $45 order minimum still applies, so an order at or near the minimum may see a reduced discount or none at all. If two orders are placed at the same time on the same account or the same phone number, only one of them can claim the offer. We may change or end this offer at any time.

See our Refund Policy for full details. Generally:

• Orders cancelled before pickup: full refund (nothing is charged)
• Orders cancelled after pickup: subject to review on a case-by-case basis

Our liability for damaged or lost items is limited to 10x the cleaning cost of the affected item, up to a maximum of $500 per order.

Claims must be submitted within 48 hours of delivery. We will investigate all claims and work toward a fair resolution.

Suds Laundry is not responsible for: pre-existing damage, normal wear and tear, damage caused by failure to disclose care instructions, or items of extraordinary value not declared at the time of pickup.

Any disputes arising out of or relating to these Terms or the Platform will be resolved through binding arbitration in Maricopa County, Arizona, in accordance with the rules of the American Arbitration Association. You agree to waive your right to a jury trial and to participate in a class action.

For service-related disputes (damaged items, quality issues), please contact support first. Our response and resolution timelines are set out in our Refund Policy.