Refund Policy

You can cancel your own order from your dashboard any time before the driver collects it, and nothing is charged. Once your laundry is with us, cancelling is no longer self-service: contact us and we will work it out with you.

If your items come back damaged, something is missing, or the quality is not what you expected:

1. Tell us within 48 hours of delivery. Use our contact form or email hello@sudslaundry.com. Include your order number and photos if you have them.
2. We investigate. Your order is handled by our own employees at our own facility, so we can trace it. We will get back to you within 48 hours of receiving your claim, and most claims are fully resolved within 3 to 5 business days.
3. We make it right. Depending on what happened, that is a full refund, a partial refund, store credit toward a future order, or re-cleaning at no charge.

Our liability for damaged or lost items is limited to:

• Standard items: Up to 10x the cleaning cost of the affected item
• Maximum per order: $500
• High-value items: Tell us about anything worth more than $100 before we pick it up. Add it to Special instructions when you book, or contact us.

We are not liable for damage caused by pre-existing conditions, normal wear and tear, failure to provide care instructions, or items with undisclosed stains or damage.

Approved refunds are processed as follows:

• Original payment method: Refunds are returned to the card or payment method used for the order
• Processing time: 5 to 10 business days depending on your bank
• Store credit: Available immediately and applied to your next order

There is no form to hunt for. Send us one message and we will take it from there.

1. Find your order number in your dashboard
2. Message us through the contact form or at hello@sudslaundry.com
3. Describe what went wrong and attach any photos
4. We will get back to you within 48 hours of receiving your message